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How much is a Second Class stamp? http://www.365casinos.com/happy-bugs-slots/ happy bugs slots A Scottish Government spokesman said: "The NHS Complaints process was reviewed and revised from April 2012 to reflect the provisions within the Patients Rights (Scotland) Act and to ensure that NHS Boards encourage, welcome, listen to, learn from and make improvements as a result of complaints. We would expect this, at least initially, to result in a rise in the number of complaints."